"Re: Austin Water Outages in District 6 and District 10 Catherine, Council Member Kelly, and Thomas, Austin Water's treatment plants are operating in a stable mode at this time, but we are facing significant challenges to restore water distribution throughout the system. The citywide boil water notice continues, and all customers are asked to boil water for drinking and cooking. Austin Water is working with the City's Emergency Operations Center to address the needs of critical customers, including hospitals and power plants. We do not have a timeline on when full service will be restored at this time. We know that some customers do not have water service and returning to service is our priority. Austin Water will provide additional updates as they become available. Thank you for your continued patience during this unprecedented event. To report a water or wastewater emergency, report a leak or main break, fill out the Leak Report Web Form at https://www.austintexas.gov/page/austin-water-issue-report-form Heather Cooke Acting Chief Administrative Officer City of Austin Austin Water, Office of the Director"