Anderson Mill

Limited District

11500 El Salido Parkway, Austin, Texas 78750
Phone: (512) 258-4104 Fax: (512) 258-5848

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WATER OUTAGE Info. & Community Resources provided by District 6 Rep. Mackenzie Kelly

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February 19, 2021

Below from Mackenzie Kelly:

We are all beyond ready for normalcy to be restored to our lives, and to Austin as a whole! The top questions I’ve been hearing from people across Austin are about TIMELINES. When can we expect water service restoration or delivery, when will the power come back on? The fact is, these things are going to take some time, and it is not clear exactly how much time. Some good news is that more than 90% of Austin Energy customers have now had power restored. If you haven’t yet, know that you are the City’s priority, and staff is working 24/7 to restore your service! Report power outages here: https://austinenergy.com/ae/outages/report-outages> (512-322-9100)

If you do not have water, know that you are not alone, and all the resources of the City and the conservation efforts of your neighbors are focused on restoring that service to you as swiftly as can be accomplished. The BOIL WATER NOTICE remains in effect. Report water outages here: https://www.austintexas.gov/page/austin-water-issue-report-form> (512-972-1000) Austin Water tells us it may be many days before the thousands of water breaks are repaired and full service restored.

Water distribution is another thing we don’t have a clear timeline for, and we hope to have that soon. Here is the latest from City Manager Cronk’s hardworking staff on supplying water for those going without, “have been working on a large-scale water distribution strategy aimed at getting drinkable water to our community in as timely and equitable a manner as possible. To accomplish this, we have purchased a large amount of water and it is on the way. Please know, our situation is not at all unique as many other cities across the state have similar needs. This has required us to purchase water from out of state, and as such it is taking time to be delivered. I do not yet have a good estimated time of delivery as travel conditions remain challenging, but as soon as we receive it we will begin our distribution. We are working with the State and other partners to help accomplish this important goal. Additionally, as we are able to receive water from local sources, we are going to address the most vulnerable in our community.”

Many of your other questions were answered in today’s comprehensive press conference put on by the City departments. Please take a moment to view it: https://fb.watch/3KzC7xhFmA/>

Here is the State of Texas press conference for a wider perspective: https://fb.watch/3KApiZLhmS/> and see below for further resources. You continue to be in my thoughts, and the multitude of concerns and questions that you have will be addressed.

LOCATE YOUR WATER SHUT OFF VALVE Property owners should locate their property’s water shut off valve, often located outside. As the weather warms, frozen pipes may burst or leak, and locating and MARKING where that shut off valve is will save precious time. Please contact Austin Water or a professional plumber when needed, and work safely.

SHELTERS Winter Storm Shelters - Austin Disaster Relief Network (adrn.org)<https://gcc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fadrn.org%2Fshelters%2F&data=04%7C01%7CThomas.McGregor%40austintexas.gov%7C3aa21c9720f64f6bcf9308d8d466998e%7C5c5e19f6a6ab4b45b1d0be4608a9a67f%7C0%7C0%7C637492884408581464%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=L3y28YTe7Ykpbu0em7abNJyN6DIQ1TCddAekvcCeW3M%3D&reserved=0> Call 311 if a ride is required (coaemergencyrides@austintexas.gov> is also a way to ask for a ride, currently checked from 6am-6pm).

FOOD Call 211, or see Central Texas Food Bank locations: https://www.centraltexasfoodbank.org/food-assistance/get-food-now> and see this list for other options (check that info is current before you go) Free meals in Austin: Here's where to find food from local restaurants (austin360.com)<https://gcc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.austin360.com%2Fstory%2Flifestyle%2Ffood%2F2021%2F02%2F17%2Ffree-meals-austin-where-find-local-restaurants%2F6785787002%2F%3Futm_source%3DSND%26utm_medium%3DTwitter%26utm_campaign%3Daustin360&data=04%7C01%7CThomas.McGregor%40austintexas.gov%7C3aa21c9720f64f6bcf9308d8d466998e%7C5c5e19f6a6ab4b45b1d0be4608a9a67f%7C0%7C0%7C637492884408591422%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=yHzqq3hI2WUj13fQADfIwVn8x%2FzfovN4wWtR6hPSUPI%3D&reserved=0>

CARBON MONOXIDE FAQ http://cdc.gov/co/faqs.htm>

BOIL WATER FAQ Boil Water Notice and FAQs | AustinTexas.gov<https://gcc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Faustintexas.gov%2Fpage%2Fboil-water-notice-and-faqs&data=04%7C01%7CThomas.McGregor%40austintexas.gov%7C3aa21c9720f64f6bcf9308d8d466998e%7C5c5e19f6a6ab4b45b1d0be4608a9a67f%7C0%7C0%7C637492884408611335%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=CjNVYSH5Yr%2BwvyRYiYKNHdhE%2FcHX%2FCWeVFgauQUITY4%3D&reserved=0>

SOME PET FOOD RESOURCES How to get pet food during Austin's winter emergency | kvue.com<https://gcc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.kvue.com%2Farticle%2Flife%2Fpets%2Fhow-to-get-pet-food-during-austins-winter-emergency%2F269-560d0a1e-a4b1-4563-845a-0fff4e0cf44a&data=04%7C01%7CThomas.McGregor%40austintexas.gov%7C3aa21c9720f64f6bcf9308d8d466998e%7C5c5e19f6a6ab4b45b1d0be4608a9a67f%7C0%7C0%7C637492884408770633%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=0x0YXMVirnzAPu%2FUAhlW42EflvFMtYDO2Ytx4NsbmAY%3D&reserved=0>

COVID RESPONSE UPDATE APH Provides Update on COVID-19 Testing and Vaccination Sites | AustinTexas.gov<https://gcc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Faustintexas.gov%2Fnews%2Faph-provides-update-covid-19-testing-and-vaccination-sites&data=04%7C01%7CThomas.McGregor%40austintexas.gov%7C3aa21c9720f64f6bcf9308d8d466998e%7C5c5e19f6a6ab4b45b1d0be4608a9a67f%7C0%7C0%7C637492884408770633%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=SUDhgeg6HLWMJxmoyulJ1Wpd3V6S%2F8flkfhZ58RSi7o%3D&reserved=0>

CAP METRO UPDATE Winter Weather Service Update – Capital Metro – Austin Public Transit (capmetro.org)<https://gcc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.capmetro.org%2Fservice-alerts%2FActive-Service-Alerts%2Fwinter-weather-service-update&data=04%7C01%7CThomas.McGregor%40austintexas.gov%7C3aa21c9720f64f6bcf9308d8d466998e%7C5c5e19f6a6ab4b45b1d0be4608a9a67f%7C0%7C0%7C637492884408780589%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=E0f5ykZH4cV4R1H%2FDMyDoGygKwjfqi220wuRRqggTAM%3D&reserved=0>

The Office of Councilmember Mackenzie Kelly | District 6
City Hall 301 W Second St | Austin, TX | 78701
Phone (512) 978-2106

All emails to/from this account are subject to open records requests.
District6@austintexas.gov> | District 6 | AustinTexas.gov<https://gcc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.austintexas.gov%2Fdepartment%2Fdistrict-6&data=04%7C01%7CThomas.McGregor%40austintexas.gov%7C306fbbfeab6841d5883308d8d3bb6019%7C5c5e19f6a6ab4b45b1d0be4608a9a67f%7C0%7C0%7C637492149020929977%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=lxHW9ZDtKMABUdQrwb7%2F80A%2BudHYSEptrlFzp4ex32g%3D&reserved=0>